About Us : Hospital Policies

 

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.


For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

 

 

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept:

 Visa, Master Card, American Express, Discover, Debit and Cash.  (NOTE: CARD HOLDER MUST BE PRESENT)

 

We are also now accepting Care Credit as a form of payment.  Though there are many plans within the care credit system we only accept the six (6) month plan. We will pick up the interest during the six (6) months, however you must make monthly payments. Care Credit is based on credit therefore you must qualify first. For more info visit them at www.carecredit.com or if you prefer to call them, they may be reached at 1-800-365-8295. It will only take a few minutes of your tome.


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash